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LIFEcard Health™ Privacy Policy
Updated 8-5-04
Emergency 24, Inc., (“EM24”) values
the privacy of our LIFEcard Health
Members and Card Holders and takes
precautions to safeguard their
personal data and health-related
information from unauthorized use.
The following is a detailed
explanation of our privacy policy
with regard to the LIFEcard Health
web site and our Services.
EM24 offers secure database services
to our Members and to any other
individual(s) (Card Holders). EM24
does not lease, license, sell or
share any Member or Card Holder
personal data or health-related
information with anyone or with any
company that is not authorized under
the terms and conditions of the
Services requested by the Member or
Card Holder. EM24 does not capture
any credit card information, all
transactions go through Verisign,
one of the largest transaction
processors in the Internet.
Member(s) and other individual(s)
have the ability to access and to
maintain their account data and
information via the Internet. Some
of the information gathered and
available through this service
includes: 1) general Card Holder
information: name, address, email
addresses, phone numbers, password;
2) physical features of the Card
Holder: date of birth, gender,
height, weight, color of eyes, blood
type, corrective lenses; 3) doctor
contact information: name,
specialty, address, phone number; 4)
general emergency contact
information: names, relationships,
phone numbers, email addresses; 5)
health conditions: condition,
description, 6) medications: name,
description, dosage, frequency,
strength, notes; 7) insurance
information: company name; policy
number, group number, dates, phone
numbers, address, notes. As a user
of our web site and/or a participant
in our LIFEcard Health Service, you
hereby acknowledge that certain
personally identifiable information
concerning you is collected and
stored by EM24 and may be viewed by
employees of EM24 in order to
properly perform the services that
you are requesting. All EM24
employees have signed
confidentiality agreements, and
their backgrounds have been checked
through state and federal agencies.
Other people who are authorized and
may view or access your personal
data and information are those who
have direct access to your account
number (Card No.) and your security
code (Code), which is on the
LIFEcard Health Card that the Card
Holder is issued. It is solely the
Member’s or Card Holder’s
responsibility to secure and
safeguard the LIFEcard Health Card
information from unauthorized use.
People who have access to Member’s
or Card Holder’s Login “Username”
and “Password” have access to the
personal data and information and
they have the ability to “modify”
any and all data in the account. It
is solely the Member’s and Card
Holder’s responsibility to secure
and safeguard the Member’s or
Cardholder’s Login “Username” and
“Password” from unauthorized use. If
a third-party individual or entity
accesses the Card Holder’s personal
data and health-related information
through “authorized” channels, EM24
is NOT responsible for how that
third-party individual or entity
secures and safeguards the Card
Holder’s personal data and
health-related information.
Another time someone other than an
EM24 employee or someone who has
access to your account number (Card
No.) and your security code (Code)
which is on the LIFEcard Health Card
will be authorized to see the Card
Holder’s personal data and
health-related information is in the
case of a judicial request (such as
a subpoena) or if EM24 or part of
EM24 is acquired or sold. In the
event that the latter happens, EM24
will give reasonable notice to all
existing Members and/or Card Holders
of its LIFEcard Health Services.
If you lose your card, notify EM24
as soon as possible. EM24 will
transfer your personal data and
health-related information to a new
account number and issue a new
LIFEcard Health Card. You will be
responsible to pay the prevailing
rate charge for the new card.
EM24 reserves the right to change
this privacy policy at any time and
will notify you accordingly if any
such changes take place.
If you have any questions regarding
this policy, please contact our
general counsel
Patrick Devereaux.
Looking
for information?
If you are looking for
information on a LIFEcard™
carrier,
access the LIFEcard Health™ database.
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